Any product purchased at www.espaco-terra.com can be exchanged or refunded, and the Customer must contact Espaço Terra via email geral@espaco-terra.com or through their Customer Area. The exchange or return must be completed within 14 days.

Returned products must be in the same condition as they were delivered to the Customer, without any sign of use, and in their respective packaging.

If the final value resulting from the exchange of products in an order is greater than the initial value of the order, the Customer must pay the difference, using one of the available payment methods. If it is less than the initial amount, or in the event of a return, the Customer may request the refund of this amount by bank transfer to an account to be indicated.

Espaço Terra does not accept exchanges/returns of items of an intimate nature, nor items that have their original damaged packaging.

Items sent free of charge, in the form of gifts or bonuses, will not be refunded.

Banking and shipping costs associated with the return of products are borne, in full and exclusively, by the Customer. Espaço Terra reimburses the Client within a maximum period of 14 days after receiving the item to be returned.

If the return is due to a logistical error by Espaço Terra, after contacting the Customer, Espaço Terra will collect the item, assuming the return charges, as well as the shipping costs for the correct product.

Returns will only be accepted when within the stipulated period and exchanges are subject to stock availability. Any exchange request that cannot be satisfied will automatically generate a return and consequent credit.

In case of unavailability of the product and/or out of stock, the Customer will be informed of the partial or total cancellation of his order with the right to a refund of the respective amount.